T&Cs – Ticket purchase*, cancellation and refund
We reserve the right to cancel a workshop or move it to an alternative date if the set minimum number of paying attendees won’t be reached in due course, or if any other force majeure causes will occur.
We’ll notify all attendees who have already purchased a ticket at least ten days to 4 weeks before the date on which the course or workshop was scheduled (10 days for the online workshops, 20 days for the in-person workshops and Master Classes, 4 weeks for “Specification By Example” and “Impact Maping” by Gojko Adzic in Milan).
In case of cancellation (of date change), all attendees will be fully refunded the course fee only (e.g. no transport or accommodation costs will be refunded).
Paying attendees can cancel their ticket (both online and in-person workshops) under the following conditions:
If the refund request arrives:
- 4 weeks before the course start date: we will fully refund the ticket;
- less than 4 weeks before the course start date: we reserve the right to withhold the ticket fee.
*Our ticketing system is provided by Eventbrite.
If you’re paying the ticket out of your own pocket and you don’t have a VAT number, you can get a 20% discount on any tickets and any ticket tiers!
How? Just enter the Under_Cover_Learner promotional code on Eventbrite in the field “Enter promo code”, on the screen where you can select the number of tickets (before you hit the “Checkout button”) – see below.
This code will not be applied retroactively once the purchase is completed. It cannot be used in conjunction with any other offers/discount codes, and it applies to any ticket tier.
INDIVIDUALS (applies worldwide)
If you register for one of our remote workshops as an individual, Eventbrite will ask you to provide us with your personal tax/fiscal code (National Identification Number, Social Security Number, Codice Fiscale, or similar). This information is required by the Italian Government, and it is needed for us to issue the ticket.
Moreover, if you register for one of our remote workshops as an individual, Italian VAT will be added to your order. The same laws as if we were selling tickets at the door apply (see below “In-Person Workshops”).
If you register for one of our remote workshops as an Italian business, you will pay Italian VAT.
If you register for one of our remote workshops as a European business, Eventbrite will automatically deduct the Italian VAT from your order. Yey! :-)
If you register for one of our remote workshops as a non-European business, after you enter your VAT number, Eventbrite might display a red error message.
Eventbrite is not able to detect the fact that companies not based in a state within the European Union don’t have to pay Italian VAT.
This means you’ll pay Italian VAT at this stage, which will be automatically added to your order, but we’ll refund this sum to you within a few working days (it’s not an automated process).
Please ignore Eventbrite’s warning and carry on with the purchase.
According to EU VAT law, we must charge VAT for online ticket sales for in-person workshops with the same laws as if we were selling tickets at the door. This means that EU citizens including businesses and non-EU citizens / businesses must all pay VAT tax.
After you enter your VAT number, Eventbrite might display a red error message.
Ignore this message and carry on with this registration.
Do you need to make a payment via PayPal? Get in touch: [email protected]
Privacy & cookies
Are you about to buy one of our workshop and you wanna know where they’ll take place, how to get there and where to sleep? Click on the links below and find out more!
Questions? Drop us a line at [email protected]