T&Cs – Ticket purchase*, cancellation and refund
We reserve the rights to cancel a workshop or move it to an alternative date if the set minimum number of paying attendees won’t be reached in due course, or in any other force majeure causes will occur.
We’ll notify all attendees who have already purchased a ticket at least 3 weeks to 1 month before the date in which the course or workshop was scheduled.
In case of cancellation (of date change), all attendees will be fully refunded of the course fee only (e.g. no transport or accommodation costs will be refunded).
Each paying attendee can cancel his/her ticket at the following conditions:
If the refund request will arrive
- 3 weeks prior to the course start date: we will fully refund the ticket;
- less than 3 weeks prior to the course start date: we reserve the right to withhold the ticket fee.
*Our ticketing system is provided by Eventbrite.
If you’re a freelancer, you’re paying the ticket on your own (e.g. no company is sponsoring you) and you don’t have a VAT number, you can get a 20% discount on any tickets and on any ticket tiers!
How? Just enter the Under_Cover_Learner promotional code in the registration field on Eventbrite.
Please note: This code cannot be used in conjunction with any other offers/discount codes, and it applies to any ticket tier.
Your company is not legally-based in Italy?
If your company is not legally based in Italy, we’d kindly ask you to make the payment by bank transfer. In this way we’ll be able to deduct the IVA (Italian VAT) from the total sum.
This happens because Eventbrite does not deduct IVA automatically although you’re not legally based in Italy and so it gets included in the total.
How do you do this?
Go to Eventbrite, select the number of tickets you want to purchase, insert your details and select “Other payment options” (bottom of the page, right side, just below the PayPal logo) -> Show -> Send Invoice.
Once you finish the check out procedure, you’ll receive a confirmation email and we’ll be sending you an invoice with the correct amount you have to pay and our bank details for the bank transfer.
If you need to pay with PayPal, drop us a line at email@example.com.
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Questions? Drop us a line at firstname.lastname@example.org